ISO/TS16949:2002標準講解(ppt 206頁)

ISO/TS16949:2002標準講解目錄：
一、質量管理體係
二、管理層職責
三、資源管理
四、產品實現
五、測量，分析和改進

ISO/TS16949:2002標準講解內容摘要：
Process
An activity using resources, and managed in order to enable the transformation of inputs into outputs, can be considered as a process.
過程
通過使用資源和管理,將輸入轉化為輸出的活動可視為過程。
Process Approach
The application of a system of processes within an organization, together with the identification and interactions of these processes, and their management, can be referred to as the “process approach”.
過程方法
組織內諸過程的係統的應用，連同這些過程的識別和相互作用及其管理，可稱之為“過程方法”。
質量管理體係8大原則：
以客戶為關注焦點 Customer Focus
領導作用 Leadership
全員參與 Involvement of People
過程方法 Process Approach
係統化管理 System Approach to Management
持續改進 Continual Improvement
基於事實的決策方法 Factual approach to Decision Making
與供方互利的關係 Mutually Beneficial Supplier Relationships

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