ANSI/ISO/ASQ-Q9001-2000(英文版)(doc 30頁)

ANSI/ISO/ASQ-Q9001-2000目錄：
1、Scope、
2、Normative reference
3、Terms and definitions
4、Quality management system
5、Management responsibility
6 、Resource management
7、Product realization
8、Measurement, analysis and improvement

ANSI/ISO/ASQ-Q9001-2000內容摘要：
Introduction
0.1　General
The adoption of a quality management system should be a strategic decision of an organization. The design and implementation of an organization’s quality management system is influenced by varying needs, particular objectives, the products provided, the processes employed and the size and structure of the organization. It is not the intent of this International Standard to imply uniformity in the structure of quality management systems or uniformity of documentation.
The quality management system requirements specified in this International Standard are complementary to requirements for products. Information marked “NOTE” is for guidance in understanding or clarifying the associated requirement.
This International Standard can be used by internal and external parties, Including certification bodies, to assess the organization’s ability to meet customer, regulatory and the organization’s own requirements.
The quality management principles stated in ISO 9000 and ISO 9004 have been taken into consideration during the development of this International Standard.
0.2　Process approach
This International Standard promotes the adoption of a process approach when developing, implementing and improving the effectiveness of a quality management system, to enhance customer satisfaction by meeting customer requirements.
For an organization to function effectively, it has to identify and manage numerous linked activities. An activity using resources, and managed in order to enable the transformation of inputs Into outputs, can be considered as a process. Often the output from one process directly forms the input to the next.
The application of a system of processes within an organization, together with the identification and interactions of these processes, and their management, can be referred to as the “process approach”.
An advantage of the process approach is the ongoing control that it provides over the linkage between the individual processes within the system of processes, as well as over their combination and interaction.
When used within a quality management system, such an approach emphasizes the importance of
a)understanding and meeting requirements,
b)the need to consider processes in terms of added value,
C)obtaining results of process performance and effectiveness, and

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