福特汽車品質管理係統簡介(ppt 41頁)

福特汽車品質管理係統簡介內容摘要：
Quality Leadership Initiative
9 Leadership Principles
　　Value: Quality is Job One. It is our responsibility, our job security and our future.
　　Attitude: Zero Defect Mindset. Don't take it, don't make it and don't pass it on.
　　Culture: A relentless daily focus on quality.
　　Training: Ensuring people have the necessary skills and tools to do their jobs.
　　Accountability: Effective measurement and feedback for continuous improvement - accountability and performance metrics.
　　Cooperation: Help suppliers help us succeed.
　　Joint Leadership Commitment: Effective Quality Leadership at all levels.
　　Disciplined Execution: Changes never compromise quality.
　　Enterprising Approach: The customer is our shared concern.
質量運行係統：
　　由福特總部發行之一致性生產質量運行係統，涵蓋所有生產廠區(車身、塗裝、完成車、新車驗放部…)之要求。
　　以ISO 9001/QS 9000為基礎，連結FPS, Six-sigma, FPDS等企業之組織係統工具。
　　目的在推行一致性的福特組裝廠最佳質量係統，以達到監控並持續改善新車的出廠質量。
福特消費性產品評價：
　　是完成車的稽核流程，用以指出產品的問題及潛在可能造成顧客/消費者不滿意的地方。
　　采用全球一致的車輛作業評價流程於所有量產車種。
　　驅使製造精致工藝的提升以期在車輛交貨與初期服務時達成高度顧客滿意度。
　　強調顧客/消費者的回饋及反應。
　　強調會影響顧客滿意度的設計意圖及製程限製。
　　使用顧客/消費者導向的評分係統CCRS（稽核時間約為每輛車三個小時）。
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