酒店業的六西格瑪資料(ppt 66頁)(英文)

酒店業的六西格瑪資料內容簡介：
Wide variability of performance to customer expectations in core processes across business:
Major opportunity
Major risk
No common method for sustaining, leveraging and transferring innovation across Starwood
Lack of robust processes to sustain above average EBITDA growth rates:
Internal view that Starwood doesn’t systematically support collaboration, process improvement, people development, and best practice sharing.

..............................