ISO9000INTERNTIONALSTANDARD(pdf 38)

Contents Page
1 Scope .. 1
2 Fundamentals of quality management systems .... 1
2.1 Rationale for quality management systems 1
2.2 Requirements for quality management systems and requirements for products .... 1
2.3 Quality management systems approach . 2
2.4 The process approach 2
2.5 Quality policy and quality objectives . 2
2.6 Role of top management within the quality management system .... 3
2.7 Documentation . 4
2.8 Evaluating quality management systems .... 4
2.9 Continual improvement ... 5
2.10 Role of statistical techniques .. 6
2.11 Quality management systems and other management system focuses .. 6
2.12 Relationship between quality management systems and excellence models ... 6
3 Terms and definitions .. 6
3.1 Terms relating to quality .. 7
3.2 Terms relating to management . 8
3.3 Terms relating to organization .. 9
3.4 Terms relating to process and product . 11
3.5 Terms relating to characteristics . 12
3.6 Terms relating to conformity ... 13
3.7 Terms relating to documentation . 14
3.8 Terms relating to examination 15
3.9 Terms relating to audit ... 16
3.10 Terms relating to quality management or measurement processes .. 18
Annex A (informative) Methodology used in the development of the vocabulary .. 20
Bibliography .. 29
Alphabetical index .. 30
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