BPMS相關知識簡介(英文版)(ppt 30頁)

BPMS相關知識簡介內容提要：
What does BPMS mean for You?
The Strategic Component of Six Sigma
A way for all departments to be actively involved and aligned in their actions to satisfy customers
A way to align problem solving resources to solve critical customer issues
Getting More Results from Six Sigma
For several years, companies have used Business Process Management to improve and manage key business processes. They have launched specific customer-focused projects as a natural extension of process improvement.
GE broke the mold, and launched specific projects in parallel with process improvement This is the approach that we are encouraging Samsung Corning to take.
Mr. Welch’s Story
“The first year, we used Six Sigma to attack costs, improve productivity, and fix broken processes.
In 1997 we achieved $320 million in productivity gains and profit
By 1998, we had generated $750 million in Six Sigma savings and got $1.5 billion in 1999.
Our operating margins went from 14.8 percent in 1996 to 18 percent in 2000.”
Mr. Welch continues ….
“The next phase was to use Six Sigma tools to fix and design new products”
GE Power Systems customers were experiencing Power Down situations with regularity. GE redesigned and reduced unplanned downtime from 33% to 0 on the last 210 units produced since.
GE Medical launched a new CT scanner with reduced MRI procedures from 3 minutes to 17 seconds.”
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