酒店業的六西格瑪資料(ppt 66頁)英文

Why Six Sigma @ Starwood

一、We Think We’re Different !
二、What Is Six Sigma?
Six Sigma: What’s not to like?
The Foundation
Six Sigma Approach & Projects
Six Sigma: What It Is Not!
Six Sigma Roles
Six Sigma Roles: Black Belts
Six Sigma Roles: Master Black Belt
Training & Tools—Black Belt
Other Important Six Sigma Roles
Six Sigma APD Rollout
APD Six Sigma Organization
Six Sigma Leadership
Black Belt & Property Training Cycle
Six Sigma Training Investment
Six Sigma Training Deployment
General 6 Sigma Information
1) The E Tool
Process Improvement Methodology
The Statistical Tools used
Tollgate Checklist – Define
2) Innovation Transfer
3) Key Lessons Year 1
4) Corporate, Divisional & Global Projects
Global Status
Six Sigma Benefits Snapshot
DMAIC Project Average Value
2001 Six Sigma Award Winners
Major Corporate Projects
Major STARS Projects
Global Projects Approved 12/01
NAD Initiatives and Projects
5) The DMAIC Process
Projects: Consistent Method
Process Improvement Methodology
Tollgate Checklist – Define
Measure
Analyze
Run Chart vs. Boxplot
Improve
Control

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