ISO9000INTERNTIONALSTANDARD(pdf 38頁)英文

Quality management systems —Fundamentals and vocabulary

一、Scope . 1
二、Fundamentals of quality management systems ...... 1
（一）Rationale for quality management systems ............ 1
（二）Requirements for quality management systems and requirements for products ... 1
（三）Quality management systems approach .................. 2
（四）The process approach ................ 2
（五）Quality policy and quality objectives .. 2
（六）Role of top management within the quality management system ....... 3
（七）Documentation ...... 4
（八）Evaluating quality management systems ................ 4
（九）Continual improvement .............. 5
（十）Role of statistical techniques ... 6
（十一）Quality management systems and other management system focuses ................ 6
（十二）Relationship between quality management systems and excellence models ....... 6
三、Terms and definitions .................. 6
（一）Terms relating to quality ............. 7
（二）Terms relating to management .. 8
（三）Terms relating to organization ... 9
（四）Terms relating to process and product .................. 11
（五）Terms relating to characteristics ....... 12
（六）Terms relating to conformity .... 13
（七）Terms relating to documentation ....... 14
（八）Terms relating to examination . 15
（九）Terms relating to audit .............. 16
（十）Terms relating to quality management or measurement processes 18
Annex
A (informative) Methodology used in the development of the vocabulary ........... 20
Bibliography ................. 29
Alphabetical index ....... 30

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