ISO9000-2015基礎與術語(PDF 58頁)

目錄
Foreword iv
Introduction v
1 Scope . 1
2 Fundamental concepts and quality management principles 1
1 General 1
2.2 Fundamental concepts 1 2 Quality management system 3 Context of an organization 4 Interested parties 2.2.5 Support 2
2.3 Quality management principles 1 Customer focus 3
2 Leadership 4
3 Engagement of people 5
4 Process approach 5 Improvement . 6
6 Evidence-based decision making 7
2.3.7 Relationship management 8
2.4 Developing the QMS using fundamental concepts and principles 1 QMS model 2 Development of a QMS . 9
2.4.3 QMS standards, other management systems and excellence models . 10
3 Terms and definitions . 10
1 person or people 0
2 organization 1
3 activity . 3
4 process 5
5 system 6
6 quirement 18
7 result . 0
8 data, information and document 3
9 ustom . 5
0 characteristic 6
1 determination 7
2 ction 29
3.13 Terms related to audit 30
Annex A (informative) Concept relationships and their graphical representation 33
Bibliography . 47
Alphabetical index of terms . 49

..............................