企業在anutshell的總結智慧(pdf 17頁)(英文)

No matter what your business, the only way to generate enduring profits, is to build a workplace that attracts, focuses on and keeps talented employees.
From stock options, to concierge services, and in-chair massages –companies have
added perks and benefits to their employee packages, but no company has yet devised
an accurate yardstick to measure a manager’s ability to find and keep talented employees.
Throughout this book we focus on keeping talented, productive employees, not Road
warriors – the army term for people who prefer to “retire on active duty” or those who sleep on the job.
Who demands this measuring stick?Institutional Investors. These investors are moving trillions of dollars in and out of companies, and they want to know if management can do its job, mainly keeping the employees and customers happy.
A great deal of a company’s value now lies “in between the ears of its employees”.
When someone leaves a company, he takes his value with him. Sometimes, he takes it straight to the competition.
We need a way to measure the intangibles, like R&D, customer satisfaction,and employee satisfaction.
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