瓶頸管理（英文版）.ppt86

The Theory of Constraints
The Theory of Constraints (TOC) is an overall philosophy developed by Dr. Eliyahu M. Goldratt, usually applied to running and improving an organization.
TOC consists of Problem Solving and Management/Decision-Making Tools called the Thinking Processes (TP).
TOC is applied to logically and systematically answer these three questions essential to any process of ongoing improvement:
改進什麼？ What to change?
改成什麼樣子？ What to change to?
如何使改進得以實現？How to cause the change?
The Theory of Constraints
More specific uses of the Thinking Processes can be used to significantly enhance vital management skills, such as:
win-win conflict resolution
effective communication
team building skills
delegation
empowerment
The Theory of Constraints
Famous for spectacular results, the use of TOC has resulted in Proven Solutions created by applying the Thinking Processes (TP) in specific functional areas such as Sales, Marketing, Logistics, Finance, Accounting, Engineering and Project Management.
Many of these solutions are discussed in detail in the books : The Goal, The Race, It's Not Luck and Critical Chain.

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