一個標準的解決問題方法(PPT 66頁)

CA-PDCAProblem Solving

What is a Standard?

A practice that is widely recognized or employed, especially because of its excellence.
Understanding Problems and Standards

The standard is a numerically defined and measurable representation of what, and how, we want to do something in order to attain an expected result.

“Without standards…..there are no problems”

What is a Problem?
A problem is a discrepancy (difference) between the current situation and the standard.

A difference between what is happening and what should be happening.
When you see a Problem?
“Check” what is Happening.

Contain the Problem. Do not let it continue to happen.

“Act”-Implement Temporary fix.

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