Operations and Value chain Management19(ppt 14頁)

Operations and Value chain Management19 Intorduction:
What Is Operations Management and Why Is It Important?
Explain what operations management is.
Contrast manufacturing and services organizations.
Describe managers’ role in improving productivity.
Discuss the strategic role of operations management,
Value Chain Management
Define value chain and value chain management.
Describe the goal of value chain management.
Discuss the requirements for successful value chain management.
Value Chain Management (cont’d)
Tell what benefits result from value chain management.
Explain the obstacles to value chain management.
Current Issues in Operations Management
Discuss technology’s role in manufacturing.
Tell some of the various quality dimensions.
Explain ISO9000 and Six Sigma.
Describe mass customization and how operations management contributes to it.
Operations Management
The design, operation, and control of the transformation process that converts such resources as labor and raw materials into goods and services that are sold to customers.
The Importance of Operations Management
It encompasses both services and manufacturing.
It is important in effectively and efficiently managing productivity.
It plays a strategic role in an organization’s competitive success.
Manufacturing Organizations
Use operations management in the transformation process of turning raw materials into physical goods.
Service Organizations
Use operations management in creating nonphysical outputs in the form of services (the activities of employees interacting with customers).

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