企業瓶頸管理實務(英文版)(ppt 86頁)

企業瓶頸管理實務內容提要：
About the Theory of Constraints
Eli Goldratt's Theory of Constraints is being used by thousands of corporations, and is taught in over 200 colleges, universities and business schools.
His books have sold over 3 million copies and have been translated into 23 languages.
The Theory of Constraints
The Theory of Constraints (TOC) is an overall philosophy developed by Dr. Eliyahu M. Goldratt, usually applied to running and improving an organization.
TOC consists of Problem Solving and Management/Decision-Making Tools called the Thinking Processes (TP).
TOC is applied to logically and systematically answer these three questions essential to any process of ongoing improvement:
More specific uses of the Thinking Processes can be used to significantly enhance vital management skills, such as:
win-win conflict resolution
effective communication
team building skills
delegation
empowerment
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