全球IT外包行業研究報告(pdf 20頁)

全球IT外包行業研究報告內容提要：
Outsourcing An Industryat a Crossroads
Virtually all of the buyers of outsourcingservices in the latest study have outsourcedat least some of their IT functions. This is upfrom 80 percent a year ago, reflecting thecontinued growth in the outsourcing market.
Additionally, 74 percent of buyers expect theiruse of IT outsourcing to continue to increasein the coming year .
However, it is also important to note that sevenpercent of buyers told us that they were goingto decrease their use of onshore outsourcingand five percent said they would do the samefor offshore outsourcing. These are the firstdeclines we’ve heard of; no one told us thatthey were planning to decrease their level ofoutsourcing in previous years.
Most buyers are now several years into atleast one outsourcing relationship but despitethis, we have found that many buyers still donot have effective metrics and measures inplace to gauge the success of their outsourcinginitiatives. As one IT Executive told us, “If youcannot measure it, how can you know if youare satisfied?” Providers say that one of theirgreatest concerns is meeting unrealisticand/or immeasurable buyer expectations.
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