戰略流程報告英文(ppt 29頁)

CONTEXT:BUSINESSPROCESSOFFSHORINGHASEXPLODEDINTHELASTFEWYEARS…
Demandsideforces
Encouragingtrackrecordofearlymovers
DemandingU.Smarketenvironment
SuccessfultrackrecordofI/Toffshoring
Supply-sideenablers
Telecomcostsdownby90%inthelast3years;world-classreliability
Over2.5millionlow-costtalentedworkersincountriessuchasIndiaandPhilippines
Emergenceofacrediblevendorcommunity
INTHISCONTEXT,SEVERALDOUBTSHAVEARISENABOUTTHEFUNDAMENTALLONGEVITYANDEVOLUTIONOFBPOASANINDUSTRY
WilltheBPOphenomenonplateauoutinthenextfewyears?
Evenifitsurvives,movingupthevaluechainwillbedifficultandwilltakeseveralyears?
Valuechainmoveswillbethedomainofcaptivesbecausethetrustrequiredistoohigh?
INDIACAPTURES33CENTSFROMEACHDOLLAROFSPENDOFFSHOREDBYTHEU.S.
Valueaccruedfrom$1ofU.S.spendoffshored1
Dollars;2002
1 EstimatedusingtheIndiaoffshoredservicesindustrycase
2 Includesrevenueaccruedtothesupplierindustrieslesssalestaxes,incometaxestoemployeesandcorporatetaxes
3 Includesincometaxfromlaboremployedintheoffshoredservicessectorandthesupplierindustriesandcorporatetax onthesupplierindustries
4 Includessalestaxonthesupplierindustriesandrevenuefromthesaleofpowertooffshoredserviceproviders
Source: McKinseyGlobalInstitute

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