某商企平台ASP管理辦法(DOC 48頁)

1......管理總則.....3
1.1......使用範圍.....3
1.2......內容概要.....3
1.3......解釋及修訂.....4
2......合作夥伴的分類.....4
3......ASP的權利和義務.....5
3.1......ASP的基本權利.....5
3.1.1......服務保障.....5
3.1.2......投訴申告.....5
3.1.3......業務參與.....5
3.1.4......業務保密.....6
3.2......ASP的基本義務.....6
3.2.1......遵守法規.....6
3.2.2......處理投訴.....8
3.2.3......變更通知.....8
3.2.4......產品推廣.....9
3.2.5......產品保障.....10
4......合作原則與模式.....11
4.1......合作原則.....11
4.2......合作目的.....11
4.3......資費類型.....11
4.4......商務模式.....12
4.5......行業信息化各環節職責定義.....12
4.6......合作類型及分成測算.....14
5......ASP引入.....17
5.1......引入流程.....17
5.2......流程完成時間.....18
5.3......流程說明.....19
6......ASP退出.....21
6.1......退出流程.....21
6.2......流程完成時間.....22
6.3......流程說明.....22
7......ASP考核.....28
7.1......考核流程.....28
7.2......流程完成時間.....29
7.3......流程說明.....30
8......ASP結算.....33
8.1......結算流程.....33
8.2......流程完成時間.....34
8.3......流程說明.....35
9......投訴處理.....38
9.1......投訴處理流程.....38
9.2......流程完成時間.....39
9.3......流程說明.....40
10......欠費追繳.....43
10.1......欠費追繳流程.....43
10.2......流程完成時間.....44
10.3......流程說明.....44
附錄一.....45
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