18新利真人网 管理專業詞彙（英文版）28

AppendixA

GlossaryofHumanResourceManagementTerms

absenteesAbsentees are employees who are scheduled to be at work but are not present.

Accident andsicknesspoliciesAccident and sickness policies usually provide a minimum-care stipend for several weeks up to six months to help employees defray the loss of income while they are sick or recovering from an accident.

accreditationAccreditation is a process of certifying the competence of a person in an area of capability. The Society for Human Resource Management operates an accreditation program for personnel professionals.

activelisteningActive listening requires the listener to stop talking, to remove distractions, to be patient, and to empathize with the talker.

adverseselectionAdverse selection occurs when an insurance company has a disproportionately high percentage of insureds who will make claims in the future. Adverse selection often results when people are given a chance to buy insurance without prescreening, which often means that a higher than normal proportion have a condition that is likely to cause them to be frequent claimants.

affirmativeactionprogramsAffirmative action programs are detailed plans developed by employers to undo the results of past employment discrimination, or to ensure equal opportunity in the future.

AgeDiscriminationinEmploymentActof1967(asamended)This act prohibits discrimination on employment because of age against those who are 40 and older.

AmericanFederationofLaborandCongressof IndustrialOrganization(AFL-CIO) The AFL-CIO is a federation of most national unions. It exists to provide a unified focal point for the labor movement, to assist national unions, and to influence government policies that affect members and working people.

appliedresearchApplied research is a study of practical problems, the solutions of which will lead to improved performance.

arbitrationArbitration is the submission of a dispute to a neutral third party.

assessmentcentersAssessment centers are a standardized form of employee appraisal that relies on multiple types of evaluation and multiple raters.

associatemembershipAssociate membership in a labor organization allows people who are not employed under a union contract to affiliate with a union by paying fees and dues in return for union-supported benefits.

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