Haygroup的績效管理流程手冊(pdf 67頁)

Table of Contents
Performance Management Process Overview Page
· Introduction to the Performance Management Process ........ . 1
· Why Change? .................. . 2
· Definition of Terms ................ . .
· State Laws on Performance Management ........... .
3
5
· Features of the PMP ................ . 6
· Role of Supervisors, Employees and Reviewers in the PMP ....... 7
· Time Guidelines for the PMP .............. . 10
· Summary of the PMP Form ..............11
· Layout of the Remainder of the Handbook ........... 12
Phase I: Planning ................... 13
· Introduction to the Planning Phase ............. 15
· Accountabilities .................. 16
· Creating Performance Standards .............18
· Designating the Importance of Accountabilities .......... 20
· Example of an Accountability on the PMP Form .........20
· Explaining Behaviors ................ . 21
· Examples of Behaviors ................ 23
· Completing the Planning Phase .............. . 28
Phase II: Coaching .................. . 29
· Ongoing Feedback ................. 31
· Collecting Performance Information ............32
· Preparing for Coaching Sessions .............33
· During a Coaching Session ...............
· Coaching vs. Progressive Discipline ............ . .
34
36
Phase III: Review ..................37
· Review .................... 39
· Preparing for Review Sessions .............. . 40
· Rating Errors and Biases ...............41
· Rating the Accountabilities ...............
· Borderline Cases: How to Decide? .............
42
43
· Overall Accountability Rating .............. . 45
· Rating the Behaviors ................46
· Overall Performance Rating ............... 47
· Summary/Development Plan ..............49
· Preparing for the Year-End Discussion ............ 50
· During the Year-End Review ..............51
· Writing the Development Plan .............. . 53
· One PMP Cycle Ends, Another Begins ............ 55
Appendix ..................... 57
..............................