關於平衡計分卡（英文原版）(pdf 35)

Purpose:
The purpose of this document is to identify and describe, in one place, the important aspects of
each performance measure. The intent is to ensure consistency Department-wide in the
generation and reporting of assessment results. For each measure, the following information is
provided:
1. Identification of the measure in question, along with the associated Performance
Objective, and BSC Perspective.
2. The Definition of the performance measure. The Definition is a “plain English”
explanation of what the measure is intended to cover.
3. The Data Source for the performance measure. The Data Source is intended to identify
the chief source of data for development of the measurement result.
4. The Data Generation for the performance measure. The Data Generation explains the
methodology for development of measurement results.
5. The Data Verification for the performance measure. The Data Verification identifies the
primary responsibilities relative to accuracy of the data generated and reported under the
measure. It also describes data retention and records availability requirements as
applicable.
6. The Measurement Formula for the performance measure. The Measurement Formula is
a description of exactly how the measurement results are to be derived.
7. The Measurement Notes applicable to the performance measure. As needed, this section
provides pertinent information concerning the conduct of the assessment under the
measure in question. It is an attempt to provide any relevant information concerning how
to do the measurement, what is included in the measure, etc. It is not intended to cover
the obvious, but to cover important issues that may not normally be obvious.
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