美國人事部業績評估手冊(PDF 88頁)

Table of Contents
Foreword . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Chapter 1 Performance Management: Background and Context . . . . . 3
Chapter 2 Distinguishing Activ IT IEs From Accomplishments . . . . . . . 11
The Fable of the Beekeepers and Their Bees . . . . . . . . . . . . . . . . . 11
A Balanced Measuring System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
A Word About Categor IEs of Work . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Chapter 3 Developing Employee Performance Plans . . . . . . . . . . . . . . 19
Step 1 Look at the Overall Picture . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Step 2 Determine Work Un ITAccomplishments . . . . . . . . . . . . . . . 26
Method 1: G OAl Cascading Method . . . . . . . . . . . . 27
Method 2: Customer-Focused Method . . . . . . . . . 30
Method 3: Work Flow Method . . . . . . . . . . . . . . . . . 33
Step 3 Determine Individual Accomplishments . . . . . . . . . . . . . . . 37
Step 4 Convert Accomplishments Into Performance Elements . . 41
Step 5 Determine Measures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Step 6 Develop Standards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Step 7 Determine How to Mon ITor Performance . . . . . . . . . . . . . . . 58
Step 8 Check the Performance Plan . . . . . . . . . . . . . . . . . . . . . . . . 63
Chapter 4 Learning Aids . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Performance Measurement Quiz W ITh Answers . . . . . . . . . . . . . . . 67
Quick Reference for Developing Performance Plans
That Align W ITh Organizational G OAls . . . . . . . . . . . . . . . . 69
Appendix A: Examples of Standards Wr ITten at Five Levels . . . . . . . . 73
Appendix B: Examples of Standards Wr ITten at T HRee Levels . . . . . . 77
Appendix C: Examples of Standards Wr ITten at Two Levels . . . . . . . . 81
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