工作績效管理(PPT 52頁)

本章主要內容
為什麼要進行績效評估
工作績效評價的步驟
誰來進行工作績效評估
績效評估的方法
可能會出現的問題及相應的解決辦法
工作績效麵臨的挑戰
戰略性績效評估（補充資料）
資料

一、為什麼要進行績效評估
“we can change a lot of people just a little and we believe that overall organizational effectiveness will be improved”。

（一）什麼是績效評估Performance Appraisal (PA)
對員工工作行為的評估過程，參照一定的標準，並把評估信息和員工進行溝通。
The process of evaluating how well employees perform their jobs when compared to a set of standards, and then communicating the information to employees.
Informal Appraisal (also called coaching)
Day-to-day contacts, largely undocumented
Systematic Appraisal
Formal contact at regular time intervals, usually documented

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