無錫某酒店前台員工培訓資料（英文版）(43個doc)

無錫某酒店前台員工培訓資料目錄：
一、FD-SOP-001-personalgrooming&hygiene.doc
二、FD-SOP-002-preparingastaffroster.doc
三、FD-SOP-0028-postingchargesduringthegueststay.doc
四、FD-SOP-003-socialskills.doc
五、FD-SOP-004-preparingforandtakingoverashift.doc
六、FD-SOP-005-conductingbriefings.doc
七、FD-SOP-006-findingacleanroominfidelio.doc
八、FD-SOP-007preparingwelcomepacksandkeys.doc
九、FD-SOP-008-preparingforindividualarrivals.doc
十、FD-SOP-009-preparingforgrouparrivals.doc
十一、FD-SOP-010-usingthetracereport.doc
十二、FD-SOP-011-cuttingakeycard.doc
十三、FD-SOP-012-closureofshift.doc
十四、FD-SOP-013-insertingatraceforaguestnotarrived.doc
十五、FD-SOP-014-registeringguests.doc
十六、FD-SOP-015-registrationprocedure.doc
十七、FD-SOP-016-welcomingaguest.doc
十八、FD-SOP-017-checkinatthedesk.doc
十九、FD-SOP-018-groupcheckin.doc
二十、FD-SOP-019-checkinroomtypenotavailable.doc
二十一、FD-SOP-020-methodofpaymentatcheckin.doc
二十二、FD-SOP-021-billinginstructionsduringcheckin.doc
二十三、FD-SOP-022-checkinFidelio.doc
二十四、FD-SOP-023-routinginstructionsinFidelio.doc
二十五、FD-SOP-024-wakeupcall.doc
二十六、FD-SOP-025-enteringamessageinfidelio.doc
二十七、FD-SOP-026-checkingforguestmessagesinfidelio.doc
二十八、FD-SOP-027-ratechange.doc
二十九、FD-SOP-029-handlingmultipleaccounts(1).doc
三十、FD-SOP-030-transferringchargesfromroomtoroom.doc
三十一、FD-SOP-031-correctionsandadjustmentsinfidelio.doc
三十二、FD-SOP-032-paidouts.doc
三十三、FD-SOP-033-roomchange.doc
三十四、FD-SOP-034-foreigncurrencyexchange.doc
三十五、FD-SOP-035-checkoutatthereception.doc
三十六、FD-SOP-036-expresscheckout.doc
三十七、FD-SOP-037-cashpolicy.doc
三十八、FD-SOP-038-checkoutcashpayments.doc
三十九、FD-SOP-039-dueoutandlatecheckout.doc
四十、FD-SOP-040-checkoutrefund.doc
四十一、FD-SOP-41-checkoutcreditcard.doc
四十二、FD-SOP-42-checkoutcityledger.doc
四十三、Index-reception-1.doc

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