基於勝任特征的管理培訓(英文版)(ppt 65頁)

基於勝任特征的管理培訓(英文版)目錄：

對外經貿大國際工商管理學院
培訓的目的
向企業雇員傳授廣泛的技能
利用培訓強化雇員的獻身精神
企業用於培訓的投資
核查和補充
執行人：18新利真人网 部、部門經理
工作標準：核查新雇員有哪些上崗引導計劃中的內容被忽略；對被忽略的部分進行必要的補充。
簽訂協議及勞動合同
執行人：18新利真人网 部、新雇員
工作標準：簽創新和機密消息協議；簽與知識產權有關的協議；簽勞動合同。
對基於勝任特征的工作規範的考 察
Customer service in sales
Consulting Skills in sales
Needs Identification
Behavioral Characteristics
Product knowledge
Behavioral Characteristics
Prospects Clients
Behavioral Characteristics
Client service
Behavioral Characteristics
Cross-selling
Behavioral Characteristics
Handles difficult clients
Behavioral Characteristics
Relationship management
Behavioral Characteristics
Sales closing
Behavioral Characteristics
Five Teaching Strategies
Cooperative Learning
Inquiry
Questions and Answers
Simulation
Demonstration
1. Cooperative Learning
CL refers to a set of instructional methods in which students work in small mixed ability learning teams.
Each student responds for not only for learning material in class, but also for teamwork learning.
Six characteristics of CL
)Heterogeneous
)Positive Interdependence
)Face-to-face interaction
...talk to, listen to, connect with, ask...others
)Individual accountability
)Social and academic goals, Identification
)Group processing

Teacher’s Responsibility
Select topics
Arrange group
Prepare materials
Give a task statement and set up goals
Set up judging criteria
Anticipate and solve problems
Group Working Behavior
Participating in group activities
Staying in the group
Listening
Asking questions
2. Inquiry
Inquiry approaches begin with questions and rely on them heavily thereafter as ways to stimulate students’ exploration, discovery, and critical thinking about subject matter.
(Question is the basic method.)

An Inquiry Approach is built around:Hypothetical casesEntrapmentTracing consequencesQuestioning authority
The classroom climate is very open for students’ questioning.
The procedure may vary from one situation to another
The major objectives of Inquiry:
To develop experience;
To explore;
To discover facts, generalizations, and techniques.
Alternative predictions are encouraged.
Tracing consequences helps students’ gain better understanding.
3. Questions & Answers
Main reasons for questioning:
To get students to participate
To check on students’ comprehension
To track students’ attention
To test students knowledge of a topic.
To diagnose students’ weaknesses
To break the ice (let the discussion going)
To allow a student to shine in front of his classmates
To establish explanation
To review work
To build up the students’ security
To learn about students’ themselves
To discuss a specific topic
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