客戶關懷經理崗位職責(英文版)(doc 2頁)

客戶關懷經理崗位職責（英文版）內容提要：
職位目的（存在的理由，限製和目標）
　　To achieve and exceed customer satisfaction targets
Operational Level：
?To collaborate with Quality Assurance Team in order to accurately foreseen the ever changing customers requirements and give advice on external sales and service policies
?To lead a team in performing mystery shoppers programs
?To lead a team in constantly review customer feedback and improve internal process effectiveness
?To effectively manage and resolve customer complaints from internal and external channels
?To plan and implement continuous improvement mechanism such as COPC
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