客戶關懷專員崗位職責(英文版)(doc 2頁)

客戶關懷專員崗位職責（英文版）內容提要：
職位目的（存在的理由，限製和目標）：
　　To provide customer care service to support efficient operations of the contact center as well as various business lines of the company as a whole.
操作層麵：
?To handle and resolve customer complaints referred by hotline, write-in, emails, media
?To conduct periodic mystery shopper programs to keep track service standards and customer satisfaction levels
?To prepare periodic reports on complaint cases and analysis customer feedback to reflect weakness on product decide/service standard/business flow and identify rooms for improvement
?To collaborate with buddy teams to monitor performances, foresee and react to changing customer requirements. To identify potential business/operational risks and to initiate action plans to protect company interests
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