平衡計分卡框架詳述(英文版)(doc 49頁)

平衡計分卡框架詳述(英文版)目錄：
一、Executive Summary……1
二、Introduction……2
三、About the Balanced Scorecard……3
四、Background and History……3
五、Empowering the Knowledge Worker……4
六、Elements of the Balanced Scorecard……4
七、Critical Success Factors for BSC Development……8
八、Common Pitfalls……9
九、Automating the Balanced Scorecard……10
十、The Microsoft Balanced Scorecard Framework……12
十一、Facets of the Framework……12
十二、Conclusion……22
十三、Selected Bibliography……23
十四、Useful Web Sites……23

平衡計分卡框架詳述(英文版)內容提要：
Executive Summary：
Traditional performance measures are insufficient to gauge performance and guide organizations in today’s rapidly changing, complex economic landscape. Organizations need to link performance measurement to strategy, and must measure performance in ways that both promote positive future results and reflect past performance.
The Balanced Scorecard has developed over the last eleven years as a powerful way to implement strategy and continuously monitor strategic performance. Creating a strategy focused organization (the phrase coined by the founders of the Balanced Scorecard methodology) is a significant, challenging culture change for many organizations. Success in achieving this change requires:
Consistent executive support and involvement.
Education, communication, and visibility of the strategy and measurements of its effectiveness throughout the organization.
Constant feedback loops so that strategy is an every-day consideration.
Tools to enable non-technical users to understand the key drivers of the measures.

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