商務溝通的打印版(英文版)(doc 7頁)

商務溝通的打印版(英文版)內容提要：
1.When it comes to routine message, you can
Keep the planning stage brief.
2.When writing routine message, you
Can assume that your readers will be interested or neutral
3.When writing a routine request, you begin
By politely stating your request.
4.what should you do when asking question s in a routine request?
Deal with only one topic per question.
5.which of flowing should you do when closing a routine request?
Ask the reader to respond by a specific and appropriate time.
6.A courteous close contains
All of above
7.If you are making a routine reply to a customer, it`s a good idea to
Include resale information to assure the customer of the wisdom of his or her purchase
8.A positive message should open with a clear and concise statement of the good news
9.If a message has both positive and negative elements, you should
Try to put the negative news in a positive context.
10.Which of the following is not among the recommended elements to include in your message if you are responding to a claim or complaint

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