旅遊英語論文寫作(doc 7頁)

旅遊英語論文寫作內容提要：
The Management Of The Hotel
In the hotel,the front Office is the most visible area with the greatest amount of guest contact.The inportance of the Front Office can not be over-emphasized.It is the hotel’s never center and a liaison between the guest and the hotel.The first direct contact many guests have with hotel employees is with members of the Front Office staff.The Front Office is the focus of guest requests for information and service as well as the profit center of room sales.
The major functions performed by the Front Office is (1) to sell guest rooms, which includes the acceptance of reservations, the handing of walk-in guests, the completion of the registration procedure, and the assingnment of rooms,Since guest rooms tend to geneate the highest profit margin winthin the hotel, this primary function becomes crucial to hotel profitability. No other hotel department is held more accountable for a particutlar day’s occupancy than the Front Office .(2) to provide services which on one hand concerns internal hotel services such as the handing mails telegrams and m essages for guests special attractions or events .(3) to coordinate guest services. It is a liaison between front –of –the house and back –of –the house areas and the center of handing guest problems and community, (4) to chart room sstatus reports to coordinate roon sales and housekeeping.(5) to maintain guest accounts, deter.omt credites ,render bills ,receive payments, and provide preparing guest statement ,reconciliation folio and performing the checkout procedure.And to construct guest history fole for future references.

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