Haygroup的績效管理流程手冊(PDF 67頁)

Performance Management Process Overview Page
· Introduction to the Performance Management Process.. . . . . . . . . . . 1
· Why Change?........ . 2
· Definition of Terms...... . . . . . . . . .3
· State Laws on Performance Management.... . . . . . .5
· Features of the PMP...... . . . . . . . . 6
· Role of Supervisors, Employees and Reviewers in the PMP.. . . . . . . 7
· Time Guidelines for the PMP...... . . 10
· Summary of the PMP Form...... . . . 11
· Layout of the Remainder of the Handbook.... . . . . . 12
Phase I: Planning........ . . . 13
· Introduction to the Planning Phase.... . . . . . . . . . . . 15
· Accountabilities........ 16
· Creating Performance Standards...... 18
· Designating the Importance of Accountabilities.... . . 20
· Example of an Accountability on the PMP Form.... . 20
· Explaining Behaviors...... . . . . . . . . 21
· Examples of Behaviors...... . . . . . . . 23
· Completing the Planning Phase...... . . 28
Phase II: Coaching........ . 29
· Ongoing Feedback...... . . . . . . . . . . 31
· Collecting Performance Information.... . . . . . . . . . . 32
· Preparing for Coaching Sessions...... 33
· During a Coaching Session...... . . . .34
· Coaching vs. Progressive Discipline.... . . . . . . . . . .36
Phase III: Review........ . . 37
· Review........ . . . . . . 39
· Preparing for Review Sessions...... . . 40
· Rating Errors and Biases...... . . . . . . 41
· Rating the Accountabilities...... . . . .42
· Borderline Cases: How to Decide?.... . . . . . . . . . . .43
· Overall Accountability Rating...... . . 45
· Rating the Behaviors...... . . . . . . . . . 46
· Overall Performance Rating...... . . . . 47
· Summary/Development Plan...... . . . 49
· Preparing for the Year-End Discussion.... . . . . . . . . 50
· During the Year-End Review...... . . . 51
· Writing the Development Plan...... . . 53
· One PMP Cycle Ends, Another Begins.... . . . . . . . . 55
Appendix........ . . . . . . . . . 57
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