超市處長入職培訓課件(ppt 85頁)

主要內容
培訓目標Training Objectives
管理交流Managerial Communication
團隊溝通 Team Communication
Some Facts About Listening傾聽中存在的實際問題
Overcoming the Communication Barriers克服溝通障礙
三種不同類型的問題Three Types Of Questions
交流程序技能一：提問題CP Skills #1: Asking Questions
Exercises: How Well Do You Know Your Subordinates?Asking Questions               
練習：你對員工了解多少？提問
不良的非語言傾聽習慣Ineffective Nonverbal Listening Habits
不良的傾聽習慣[一]Ineffective Listening Habits #1
不良的傾聽習慣[二]Ineffective Listening Habits #2
不良的傾聽習慣[三]Ineffective Listening Habits #3
積極傾聽 [一]                                               Active Listening #1
積極傾聽常用語Phrases to Demonstrate Active Listening
積極傾聽 [二]Active Listening #2
有效溝通 - 努力理解對方
Effective Communication - Aiming for Understanding
練習：練習提問和積極傾聽Exercise:  Practice Questioning and Active Listening
委派時需考慮的兩個因素Two Factors to Consider when Delegating
任務分析和人員分析Task Analysis and People Analysis
Communicating Expectations表明期望
上下級之間對工作期望認識的差異Superior-Subordinate Expectation Misunderstanding
定義反饋與指導Defining Feedback and Coaching
指導與反饋Coaching and Feedback
為什麼反饋和“啤酒”相關聯？Why do Feedback and BEER go together?
主動反饋Ownership of Feedback
積極型反饋實例Positive Feedback: Example
改進型反饋意見 - 例子Corrective Feedback - Example
練習： 錯過的提供反饋的機會Exercise: Missed Feedback Opportunity
指導討論的五個步驟 [一]Five Step Framework for Coaching Discussions #1
指導討論的五個步驟 [二]Five Step Framework for Coaching Discussions #2
需要多少指導？反饋？How Much Coaching? Feedback?
需要多少指導 How Much Coaching?
SMART Goals
SMART Goals - Good Examples?聰明目標 - 正例？
會議管理Meeting Management
會議管理
Meeting Management
如何召開會議
How to Conduct the Meeting
如何參加會議How to Attend the Meeting?
團隊和團隊協作                                                     Team & Teamwork
TEAM 的含義What Does TEAM Mean
團隊成功的條件Conditions For Team Success
理解團隊Understanding The Team
團隊交流的基礎 [一]Team Communication Basics #1
團隊交流的基礎 [二]Team Communication Basics #2
集體決策時的有效指導 [一]Helpful Tips When Making A Decision By Consensus #1
集體決策時的有效指導 [二]Helpful Tips When Making A Decision By Consensus #2
解決團隊衝突Managing Team Conflict
解決團隊衝突的步驟Steps to Resolving Team Conflicts
團隊領導 [一]Team Leadership #1
團隊領導 [二]Team leadership #2
製定行動計劃時常見的錯誤Common Action Planning Errors
沒有給予充足的時間Failure To Allow Enough Time
製定行動計劃：一個更為有效的方法Action Planning: A Better Way
監控和彙報進展情況Monitoring & Reporting Progress

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