前台收銀培訓資料(PPT 35頁)

主要內容
Training Objective培訓目的
Job Responsibilities收銀員的崗位職責
前台收銀員的兩種不同管理模式Different Management Mode
Kindly Reminder溫馨提示
Cashier’s Work Ethics收銀員的職業道德
Cashier’s Work Style收銀員的工作作風
Cashier’s Announcements收銀員注意事項
Cashier’s Supplies收銀員必須熟悉的用品
FD Cashier’s Work Flow 前台收銀工作流程圖
Deposit押金的收取
Account Transaction During C/I客人住店期間的賬務處理
Cashier’s Payments付款結賬方式
Receiving Process for Payments各種付款方式的受理程序
Receiving Process for Payments各種付款方式的受理程序
Receiving Process for Payments各種付款方式的受理程序
Receiving Process for Payments各種付款方式的受理程序
Receiving Process for Payments各種付款方式的受理程序
信用卡種類 Credit Card
信用卡種類 Credit Card
Supplementary Attention結賬的補充注意事項
Rebate衝減的規定
Room Discrepancy房態差異
Hand Over of House Bank備用金交接
Announcements of Invoices發票注意事項
Overage & Shortage Policy長短款政策
Cash Float Regulations備用金管理規定
Drop Safe Procedures投款程序
Announcements of CC Transaction刷卡注意事項
Emergency Plan應急方案
Binding for the FD Folio前台賬單的裝訂順序

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