B10035課長培訓(PPT 91頁)

主要內容
Training Objectives培訓目標
Understanding Carrefour’s Mission and Sales Managers’ Responsibilities
Understanding Carrefour’s Mission and Sales Managers’ Responsibilities理解家樂福的使命和課長的職責
Mission of Carrefour家樂福的使命
Customer Satisfaction顧客滿意
Main Responsibilities of a Sales Manager課長的主要職責
Main Responsibilities of a Sales Manager課長的主要職責
The Importance Of Managerial Skills管理層管理技能的重要性
The Role Of Managers經理的角色
Role Transition [1]角色轉換(一)
Role Transition [2]角色轉換 (二)
The Roles Of An Effective Manager一個有效經理的角色
我的角色My Role
Communication with the Team團隊溝通
Three Types Of Questions三種不同類型的問題
Funnel Model 漏鬥模式
What Do You Listen For?你聽什麼？
Model For Better Communication有效溝通模式
Reflecting and Redirecting引導
Questions For Directing可以用來引導對方的問題
Examples Of Directing引導實例
Triads Role Play Recording List三人角色扮演記錄單
Building Relationship 培養關係
How to take over your position as Sales Manager如何樹立課長的威信
Meeting Team Members Individually單獨會見團隊成員
Exercises: How Well Do You Know Your Colleague? Asking Questions 練習：你對員工了解多少？ 提問
To Respect My Team
Manage and Develop My Team 管理和發展團隊
Understand Where Your Employees Are 明白員工的能力水平
Three General Methods to Manage三種管理方式
What Can You Know from the Skill Inventory技能儲備圖能告訴你什麼
Cross-Training and Backup Building交叉培訓、人才備份
How to Manage My Team如何管理團隊
To Reprimand
To Fire開除
Are You Task Oriented or Relationship Oriented? 你是以工作任務為導向還是以關係為導向
People & Tasks Considerations有關人與任務的考慮
Task Assignment Skills委派任務技能
Defining Feedback and Coaching定義反饋與指導
How give feedback effectively: BEER Model如何有效的給予反饋：“啤酒”模式
Corrective Feedback - Example改進型反饋意見 - 例子
Positive Feedback: Example積極型反饋實例
Coaching 指導
What Does TEAM Mean?團隊的含義
Conditions For Team Success團隊成功的條件
What Motivates People ?什麼能夠激勵人？
To Motivate激勵
"聰明"目標SMART Objective
SMART Goals聰明目標
Self Management and Development自我管理和發展
Anticipate預見
Time Analysis時間運用分析
Action Planning: A Better Way製定行動計劃：一個更為有效的方法
Monitoring & Reporting Progress監控和彙報進展情況
Common Action Planning Errors製定行動計劃時常見的錯誤
Failure To Allow Enough Time沒有給予充足的時間

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