BuildingOutEmployeeEngagment打造員工敬業度(PPT 70頁)

主要內容
Building out Employee Engagement
Pure Attrition
Revenue Attrition
Why?
What are our clients saying?
Growing EE Clients
Indices
Engagement Drives Innovation
Strengths + Engagement = More Creativity
Additional Items
Barrier: Analysis Phase: The basic idea
Barrier: Analysis Phase
Barrier Analysis - Why it’s important
The Benefits of Removing Barriers: Case Studies
Barrier Analysis
The Root Causes
The Benefit of Only Five Causes
Barrier: Removal Phase
Quick Overview of Barrier Removal Approaches
Accountability and Empowerment Audit
Performance Management
Time Management and Task Tracing
Rules Audit
Strategic Resource Alignment
The Near Future…
Building Scalability
Marketing Resources
Barrier Analysis Projected Revenue Stream: Example
New Reports
Cascading Action Plan (CAP)
CAP
CAP Overview
CAP tools for front-line managers
Exit Interviews
The Gallup Q12? Exit Statements (Past Tense)
Client Exit Interview Methodology
Gallup Exit Interviews: Client Results
ICE: Internal Customer Engagement
Phases of an ICE Program
ICE: What We Have Found
Gallup Great Workplace Awards
Case Study 1Hospital System
Current Situation
Perceptions of Nurses by patients and physicians
ABC: New hires RNs start with very low engagement. Engagement drops in subsequent years.
Engagement decreases as span of control increases at ABC. Recognition and Opinions Count are especially affected.
Case Study 2
Range in GrandMean Performance Wave 1 vs. Wave 2
Quartile Performance on Q12? GrandMean Wave 1 vs. Wave 2
Key Need Dialogue and Relationship Skills
Span of Control
Fit/Talent for Management
Relationship Between Team GrandMean and Follow Through Index
Case Study 3International Can Company
Revenue Over Time
Quartile Performance
Data Comparisons
Overall Engagement
Mean Scores
Top Quartile Managers
Change in Engagement vs. Progress on Action Plans
Range in GrandMean Performance

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