管理溝通基礎知識（英文版）.ppt59

Management Communication

Zhang Li
Department of Business Administration

Introduction
Communication Strategy
Effective Listening
Making Presentations
Negotiating
Interviewing
Running Meetings
Writing
References
Mary Munter, Guide to Managerial Communication, 4th edition, Prentice Hall, Tsing Hua University Press,1999
Michael E. Hattersley, Linda McJannet, Management Communication Principles and Practice, China Machine Press, McGraw-Hill, 1998
Ron Ludlow, Fergus Panton, Effective Communication, Prentice Hall, 1997
Kitty O. Locker, Business and Administrative Communication, 5th edition, China Machine Press, McGraw-Hill, 2000
魏江，管理溝通—理念與技能，科學出版社，2001
蘇勇，羅殿軍，管理溝通，複旦大學出版社，1999
羅銳韌，曾繁正，管理溝通，紅旗出版社，1997

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