培訓效果評估（英文版）.ppt36

Measure Training Results
Some Concepts
Some experiences
Some lessons

Frank Cao
Lucent Technologies
fcao@lucent.com
Training Process
Needs Analysis
Design
Delivery
Evaluation
Four Evaluation Levels
Reaction
How do participants feel about the program?
Learning
To what extent did the participants increase knowledge, improve skills, and/or change attitude?
Behavior
To what extent did their job behavior change?
Results
What final results occurred? (Quantity, quality, safety, sales, costs, profits, ROI)

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