TQM(PPT 21頁)

Total Quality Management
Quality has become a high priority issue
Quality impacts the entire organization
suppliers, customers ,design, maintenance
Today’s customer is well informed - journals, news
Quality-based management philosophy - key to success
Total Quality Management
TQM was advanced by W. Edwards Deming in late 50's
" I told the Japanese that they would capture markets within five years the world over, that they would take their place alongside prosperous nations. They have done it."

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