生產品質管理講座(ppt 25頁)

Quality Definition
House of Quality (HOQ) Application
Statistical Process Control (SPC)統計流程控製
The Cost of Quality品質成本
Quality Experts and Key Concepts
TQM
Quality circle
Six Sigma
ISO 9000
Conformance to requirements與需求相符: meeting written specifications
A matrix defines the relationship between the requirements of customer and product characteristic
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