電話行銷手冊(doc 40頁)

目 錄

講師簡介......................................................005
自我承諾書......................................................006
課程講義......................................................007
1.電話行銷的11條信念......................................................007
2. 電話行銷基本測評......................................................008
3. 電話接聽測試表......................................................010
4. 電話交談立場測試表......................................................012
5. 接聽電話效果測試表......................................................014
6. 電話信息記錄測試表......................................................016
7. 電話行銷人員自我評定表......................................................018
8. 通信事件列表......................................................019
9. 電話行銷技巧測試表......................................................020
10.電話準備測試表......................................................020
11.語音自測表......................................................021
12.接聽電話20條黃金法則......................................................022
13.工作效率日報表\周報表\目標表......................................................024
14.工作環境安排表......................................................026
15.銷售過程......................................................026
16.電話營銷準備清單......................................................028
17.電話營銷過程一覽表......................................................028
18.測定電話達成目標的情況......................................................030
19.學習的五大步驟......................................................031

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