客戶滿意度測量.ppt47

客戶滿意度Customer Satisfaction
What is customer satisfaction?
什麼是客戶滿意度
Satisfaction is a feeling about something
滿意度是對某種事物的一種感覺
Potential objects of satisfaction
滿意度的潛在目標
The overall relationship with the company
與公司的總體關係
With a specific transaction
與一次特定的交易的總體關係
With the company’s service
與公司服務
With the company’s product(s)
與公司產品
With the agent or broker
與代理或經紀人
etc.
等等

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