電話營銷禮儀培訓(英文版)(ppt 45頁)

電話營銷禮儀培訓(英文版)目錄：
一、Your first impression
二、Your voice
三、Tips and preparing mentally
四、Answer & close etiquette
五、Frustrations for callers
六、Coping with difficult people

電話營銷禮儀培訓(英文版)內容提要：
When you have to leave a message for someone to return your
telephone call, try to have the correct pronunciation of their name and
make sure you state the following clearly:
Speak clearly and slowly.
Be sure to leave your name and extension number. It's best to say it at the beginning and end of your message.
Keep messages short and to the point.
Remember that you want to leave the person you are calling with a good impression of you.
Leave the date and time you called in the message. Let the person know the best time to call you back.
Cover one topic in one message; specify what you want the recipient to do.

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