咖啡廳早餐自助餐服務程序(doc 12頁)

咖啡廳早餐自助餐服務程序內容提要：
客人抵達餐廳/帶位
1． 客人到達餐廳後１５秒內招呼客人。迎送員麵帶笑容，手持餐牌，鞠躬、親切、友善地問候客人：
“Good morning. Welcome to coffee shop. How many people are there in your party? / Table for one (two)?”
早上好，歡迎光臨，請問幾位呢？
１）應在客人抵達後１分鍾內安排客人就座。
２）為客人安排已擺設好的餐台，如台還沒有收拾好，告知客人待台收拾、擺設好後馬上入座。
“Would you mind waiting for a while? The table was occupied, and we’re
cleaning the table now, but I assure we’ll take you seat as soon as it’s cleaned.”
請稍等一會，那張台的客人剛離開，我們正在收拾，我保證，一旦收拾好，馬上讓您入座。
３）如餐廳已滿座，應請客人稍等：
“ I’m sorry. It’s full now. Would you like to wait a moment? We’ll arrange a table or you as soon as possible. Please have a seat here.
很抱歉，餐廳現在已經滿座，請稍等一會兒，如果有台，我們馬上為您安排。

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